Refund policy

Returns & Refunds Policy

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

To be eligible for a return, items must be unused, unopened, and in their original packaging, with all seals intact. Proof of purchase is required.

To start a return, please contact us at info@immortalnyc.co.uk
. Returns sent without prior approval will not be accepted.

If your return is accepted, we will provide instructions on how and where to send your item.

Damaged or incorrect items

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect. We’ll assess the issue and resolve it as quickly as possible.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns on opened or used personal care products, including grooming, hair care, fragrance, and cosmetic items.

We also do not accept returns on:

Sale items

Gift cards

Please contact us if you are unsure whether your item is eligible for return.

Exchanges

The fastest way to receive a replacement item is to return your original purchase (if eligible) and place a new order.

EU & UK Consumer Rights (14-day cooling-off period)

If your order is shipped within the UK or European Union, you have the right to cancel your order within 14 days of delivery, without providing a reason.

This right does not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Returned items must be unused, unopened, and in their original packaging.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, please contact us at info@immortalnyc.co.uk